Training, Troubleshooting and Support
New technology doesn&'t always follow the expected outcomes. RCG provides training for your staff&'s evolving needs, troubleshoot services and support.
These services include, but are not limited to:
Training
Physicians, technologists and medical staff must receive comprehensive training and support to successfully integrate new technology. RCG offers a wide array of training, education and support services, all customizable for your needs.These services include, but are not limited to:
- Competency-Based Training Programs
- Training Project Plans
- Templates, Educational Tools and Aids
- Hands-on Training Seminars and Tutorials
- Training Certification Program for Physicians (Speech Recognition users)
- Training of On-Site Technical Training Support Staff
- Technical Troubleshooting
- Evaluation & Training in Operations & Technical Workflow
- Online Training tools
- Web-based Training
Troubleshooting & Support
1. On-Site Troubleshooting
RCG can send specialized teams to your organization to support various initiatives throughout the implementation and on an ongoing basis.
2. Off-Site Support
You will have ongoing access via telephone conference calls with our specialists at RCG. The specialists can offer support in areas such as:
- Service Measurements
- Workflow Re-engineering
- Film Reduction
- Modality Specific Processes
- Financial Analysis and Reporting
- Enterprise-wide Distribution
- Film Library Transformation
- Project Management